For three consecutive years, I’ve been writing about the prices and procedures related to renewing my motorcycle insurance for the last three years.
From a simple one-click process and a cheaper quote than other companies, to a missing “Renew” button and an inflated premium, to the reappearance of the “Renew” button and lowered prices once again, we’ve definitely come a long way.
This year, we still have the renew button:
We also have a much lower premium (NTUC Income’s S$216.03 as compared to AXA’s S$359.52):
So good job, NTUC Income – thank you for making it easier and cheaper for this customer.
This is somewhat belated, but I’m only getting up to speed on sharing the crazy things that’ve happened over the course of the last two months.
Back in July, I received a message from one of the Checkpoint Theatre interns saying: “A call for you came in via the Checkpoint Theatre landline – it’s from [redacted], who says it’s a personal call and left her number [redacted]. I said I’d let you know”.
So I thank the intern and look through my phone book – I have four female friends with the same name but the number is not one I’ve stored.
So I am very wary because I know none of these friends have changed their numbers recently, and they won’t be such kookaburras as to resort to such a roundabout way of getting in touch with me.
So I cautiously call the number and wait…
Me: Er, hello? Is this [redacted]?
She: Ah yes! Is this Laremy?
Me: Yes, it’s me.
She: Thanks for returning my call! I thought I’d give you a call because I read your article in Her World Singapore.
She: The May issue.
She: So I Googled your name and I came across the Checkpoint Theatre website and I thought I’d call you there.
She: I’m actually from AIA Singapore…
Many people – because I posted this encounter on Facebook – seemed to agree that she was “dedicated to her job” and that she should be given “points for [her] effort” at tracking down a new customer.
I guess… but I also thought it was a tad manipulative/unethical. Besides, can insurance agents do this kinda thing? Isn’t there a law against obtaining information in a certain manner?
In any case, my favourite solution is this comment from a friend:
Give me her number? I have IT solutions to sell to her. Hopefully she also has friends with the same name as well.
(For the record, I didn’t give her number away, though I was sorely tempted to lodge a complaint with AIA.)
So this is the third year of the ongoing motorcycle insurance saga, which I’m sure all 25 of you – my long-time, loyal readers and fans – are following very closely.
If you need to get up to speed, please read:
- Dear NTUC Income; and
- Human beings are like currents…
This year, I’m proud to announce that the ‘Renew’ button has reappeared on the NTUC Income website:
Also, my premium has gone down to $230.03 (from $322.58 the previous year and $295.21 the year before), after a $10 rebate which NTUC Income is supposed to mail to me within a fortnight.
BTW I did scout around for another insurer this year. DirectAsia had my attention for a while; it was cheaper (by approximately $5) but I realised I’d have to pay $600 in excess if I were to make a claim.
I’ve been accident-free since ’05 (and I’m hoping to stay that way for the rest of my years!) but NTUC Income still offers the best option in the worst-case scenario.
So well done, NTUC Income – you get to keep my business for another year.