Reward users for loyalty.

Isn’t the $3 deposit on each card enough to offset costs incurred in Giro service?
Letter from Laremy Lee

I REFER to “EZ-Reload: Convenience, peace of mind” (Sept 7).

I acknowledge that there might be processing costs incurred in the provision of the EZ-Reload by Giro service which the company might need to cover. However, this raises two questions.

  1. According to the EZ-Link website, there are more than 8 million card-based transactions daily.Aren’t EZ-Link’s overall profits based on this volume of users enough to cover said processing costs of the Giro service?
  2. At the same time, EZ-Link users currently need to have a $3 minimum balance on their cards before they can travel.The EZ-Link website also states that it has issued 10 million cards so far. This adds up to about $30 million of latent cash. Doesn’t the interest on this already cover the processing costs?

Using the EZ-Link system is one of only two payment options offered to commuters. In light of this fact, I feel that EZ-Link should consider absorbing the processing costs for the EZ-Reload by Giro so as to reward its customers for their loyalty to the company.


Please be reminded (or at least be aware) that the tone I have adopted in the last paragraph is one of irony.

About the author

Laremy Lee

A versatile educator, writer and editor, Laremy Lee (李庭辉) has the uncanny knack of being one of the few among his generation in Singapore who crafts compelling stories in different genres.

View all posts