POSKOD.SG: Ten Steps to Effective Online Commentary.

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"People talking without speaking/People hearing without listening"

My latest article on POSKOD.SG.

Ten Steps to Effective Online Commentary.
A guide to online criticism and debate. (Mostly criticism.)

So, you’ve got an Internet connection, an opinion and some spare time on your hands.

Congratulations! Like everyone else and their blogs, you are now a media hub.

Before you commence e-hurling your iNtellectualism @ the rest of the world, here are ten steps to effective online commentary, the cyber-Singaporean way.

  1. Increase your Internet presence.Set up a website on socio-political issues in Singapore and give it a cerebral, subtle and unique moniker, something like Socially Political SG: Thinking About Socially Political in Singapore.What you have to say is, after all, very ‘niche’, and no one thinks about critical issues affecting our nation in as classy or as astute a manner as you do.
  2. Read widely.Turn to Google and Wikipedia for all your edificatory needs.Besides being the only scholarly sources that can be found on the face of the earth, they are also the most reliable, according to teenage students who take a great deal of pride in referencing “en.wikipedia.org” and “ehow.com” in their homework submissions.
  3. Participate in community discussions on a consistent basis.Trawl other websites and forums every hour and leave comments on other posts, regardless of whether or not your advice is sound and/or logical.Bear in mind that we are a democracy, and democracy, as translated from the Greek, means ‘many people shouting loudly at each other in a self-important fashion’.

    Moreover, your counsel serves to affirm and validate the existence of ‘netizens’.

    Never underestimate the value of this, even if netizens do not seem to mention their appreciation of your beneficence, or worse, if they seem to respond negatively to what you say.

(continued…)

Text message of the day.

Woke up this morning to this text message that was sent to me at 5:09am:

rmb call me. i scare cannot hear alarm 🙂 thankies

A translation is as follows:

Please remember to give me a call (at the presumably pre-specified time). I’m worried I might not be able to hear the alarm when it goes off. 🙂 Thank you.

I don’t know who this person is as I don’t have her/his number in my phone book.

Nevertheless, I responded, saying:

Hi, just to let you know that you sent your wake-up call request to the wrong number.

This was uncharacteristically un-snarky of me; I wanted to add:

Just in case this has any bearing on whether or not you get any in the future. Cheers.

However, it did occur to me that the recipient might’ve been an ex-student – in which case, it would’ve been hard to explain my humour if I needed to do so – hence my decision to err on the side of caution.

Then again, it could’ve been Jun Liang – to which, coincidentally, it’s three years to the day!

Dear NTUC Income.

Last year, I wrote about how convenient your service was when it came to renewing my motorcycle insurance.

NOW LOOK AT THE MONSTER YOU HAVE BECOME:

Motorcycle insurance renewal letter: no, I'm not interested in calling my agent or your 24-hour customer service hotline! I just want to click a button and give you my money!

AND ON YOUR WEBSITE:

NTUC Income Online: where is the renew button for me to renew my motorcycle insurance?

What is – I don’t even – which hamster told you that customers are desirous of this heinous pigletry???

I don’t want to “call [my] agent or [your] 24-hour hotline” because I don’t need to talk to a human being to do this.

I just want to click a button and give you my money so that you can insure Le Poots and I – that is all.

Like what you see in this picture here, just in case you’ve forgotten what convenience and customer service is all about:

Customer service and convenience, circa 2010.

At the same time, it seems my premium has increased to $322.58. Why?

If you think this is an uneducated grouse, don’t worry – I know what the basic principles of insurance entail.

Nevertheless, my question centres on a logical Key Performance Indicator that all efficient insurers should adopt (or should have at least adopted), and that is: insurers must aim to maintain or reduce the year-on-year premiums that a customer has to pay.

But why can’t insurers meet that aim in Singapore?

Is it because of:

I have no ready answers.

But if anything, ladies and gentlemen, this is yet another reason why we need honest and customer-oriented people in charge of the organisations and institutions in our country.