Dear Miss Japan,

Sat, 11 Sep 2010
1 min read
2 Comments

I believe you just might have stolen my heart – any girl who can moo so resoundingly and so imaginatively is a front-runner for my love!

(Click on this link if you can’t see the embedded video.)

Well, she did make an attempt to engage with the questions. And she carried herself quite well too – I was very impressed with her poise when she delivered the sound effects.

With regard to our own local talent, I think our girl – Tania Lim Kim Suan – did quite alright, although her first two responses were slightly repetitive. But at least she’s using the dialect version of her Chinese name.

(somewhat via)

Human beings are like currents…

Sat, 4 Sep 2010
2 min read
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…we follow the path of least resistance.


An e-mail reply from MSIG.


An e-mail reply from AXA.


What is presented to me when I log on to the Income website.

My scooter insurance’s up for renewal; I’m with NTUC Income but I thought I’d scout around to see if I could get a better offer from another company.

Out of all the agencies I e-mailed, only two got back to me, and in no uncertain terms, informed me that they weren’t hard up for my money so I could very kindly f*** off and leave them alone.

Or it could have just been bad customer service.

To MSIG’s credit (or discredit?), the e-mail was copied to two reps, one of whom actually forwarded my message to Commercial Agency Pte Ltd, and an agent quoted me a premium of $350.96 on the same terms that NTUC Income offered.

Except, of course:

  • Income’s premium is lower,
  • it’s giving me a 5% loyalty discount which reduces the premium even more AND
  • I have complete ease of renewal – one click, enter my credit card details and I’m done.

Moral of the story: make it easy for your customers to get what they want, and you’ll keep them, even if it’s just to make $300 off of them for another year.